Returns, Refunds & Cancellation Policy

At Ganapathi Pooja, we are committed to providing reliable and convenient pooja booking services. We understand that plans may change, and this policy explains our booking confirmation, advance payment, cancellation, rescheduling, and refund procedures.

We request all customers to carefully read this policy before booking any pooja service or making a payment.

1. Mandatory Slot Availability Confirmation

Customers must confirm the availability of their preferred pooja date and time before making any payment.

Before completing a booking, customers must:

1. Select their required pooja service.

2. Choose their preferred pooja date, time, and location.

3. Call the contact number mentioned on the checkout page.

4. Confirm the availability of the priest and the requested pooja slot.

5. Proceed with payment only after receiving confirmation of availability.

Important: Adding a pooja service to the cart or proceeding to checkout does not automatically guarantee priest or slot availability.

Customers are requested not to make any advance or full payment without first confirming availability through the contact number provided at checkout.

2. Payment Policy for Offline Pooja Services

For offline pooja services, including poojas performed at customers’ homes, temples, offices, or other physical locations, customers can choose from two payment options at checkout.

Option 1: Pay 20% Advance

• Customers may pay 20% of the total pooja service amount at checkout.

• The advance payment is made toward the confirmed booking.

• The remaining 80% must be paid directly to the priest performing the pooja service.

• The balance amount should be paid at the time of the pooja, according to the confirmed booking arrangement.

Option 2: Pay Full Amount (100%)

• Customers may choose to pay the entire pooja service amount online at checkout.

• When the full amount has been paid, no remaining service balance is payable to the priest.

• Any separately agreed additional expenses must be communicated and approved in advance.

Both payment options are available only after the customer has confirmed slot availability.

3. Payment Policy for Online Pooja Services

For all online pooja services, 100% advance payment is mandatory.

• Customers must pay the full pooja service amount at checkout.

• The 20% advance payment option is not applicable to online pooja services.

• Customers must confirm the availability of the preferred online pooja date and time before making payment.

• Online pooja arrangements will be finalized after slot confirmation and successful full payment.

Customers should ensure that their contact information is accurate to receive online pooja instructions and relevant booking updates.

4. Booking Confirmation Policy

A pooja booking is considered confirmed only after:

• The customer has contacted the number mentioned at checkout.

• The requested pooja slot and priest availability have been confirmed.

• The required advance or full payment has been successfully completed.

• The booking has been acknowledged by Ganapathi Pooja.

Payment alone does not guarantee booking confirmation if slot availability has not been verified.

If payment is received for an unavailable slot, customers should contact us promptly so that an alternative slot or an appropriate refund can be arranged.

5. Cancellation Policy

Customers who wish to cancel a confirmed pooja booking must contact Ganapathi Pooja through the official contact number provided on our website.

Cancellation requests will be reviewed based on:

• The date and time of the cancellation request

• The scheduled pooja date

• Priest arrangements already made

• Pooja materials or other expenses already incurred

• The type of pooja service booked

Any applicable cancellation charges or non-refundable expenses must be disclosed to customers before booking confirmation.

Refund eligibility will be determined according to the agreed booking conditions and applicable law.

6. Refund Policy for Offline Pooja Services

For offline pooja bookings made with a 20% advance payment:

• Refund requests will be reviewed according to the applicable cancellation conditions.

• Any approved refund will relate to the amount actually received by Ganapathi Pooja.

• The remaining 80% is payable directly to the priest only in accordance with the confirmed service arrangement.

For offline bookings paid in full:

• Refund requests will be reviewed based on the booking status, applicable cancellation conditions, and expenses already incurred.

• Any approved refund will be calculated against the amount paid online.

Where Ganapathi Pooja is unable to provide the confirmed service, customers will be offered an appropriate alternative arrangement or refund in accordance with applicable law.

7. Refund Policy for Online Pooja Services

Since online pooja services require full payment in advance, cancellation and refund requests will be reviewed based on the service arrangements and applicable booking conditions.

If the online pooja has not yet been performed, customers may request cancellation and a refund review.

If Ganapathi Pooja is unable to conduct a confirmed online pooja, we will offer an alternative suitable slot or an appropriate refund.

Refunds will be handled in accordance with the terms disclosed at booking and applicable consumer protection laws.

8. Rescheduling of Pooja Services

Customers who wish to change their pooja date or time should contact us as early as possible.

Rescheduling is subject to:

• Priest availability

• Availability of the newly requested date and time

• Type and duration of the pooja

• Previously arranged materials and other commitments

A new pooja date or time is confirmed only after Ganapathi Pooja verifies its availability.

Any additional charges associated with a requested change will be communicated before the customer agrees to reschedule.

9. Cancellation or Rescheduling by Ganapathi Pooja

In rare circumstances, a confirmed pooja service may need to be cancelled or rescheduled due to priest unavailability, emergencies, severe weather, or other unforeseen circumstances.

In such situations, we will make reasonable efforts to inform the customer promptly.

Customers may be offered:

• An alternative pooja date or time

• A suitable replacement priest, where available

• An appropriate refund if the confirmed service cannot be provided

Any refund will be handled in accordance with applicable law.

10. Returns and Refunds for Physical Products

Where Ganapathi Pooja sells physical pooja materials or religious products, customers may request assistance for incorrect, defective, damaged, or missing items.

Customers should contact us promptly with their order details and photographs where relevant.

Returns and exchanges will be assessed according to the product’s condition, the applicable sale terms, and legal requirements.

Used or consumed products may not qualify for discretionary returns, but this does not restrict statutory rights concerning defective, damaged, or incorrectly supplied goods.

11. Refund Processing

Once a refund is approved or legally required:

• We will communicate the approved refund amount.

• Refunds will ordinarily be processed through the original payment method where possible.

• The time required for the refund to appear may depend on the payment provider, bank, or payment method.

• Customers may be requested to provide relevant transaction details to assist with processing.

We will process refunds within the time required by applicable law and any refund timeline communicated during booking.

12. Customer Responsibilities

Customers are responsible for:

• Calling the checkout contact number to confirm slot availability before payment.

• Providing accurate names, contact details, dates, times, and pooja locations.

• Selecting the correct online or offline pooja service.

• Choosing the appropriate payment option at checkout.

• Paying the remaining 80% directly to the priest when the 20% advance option is selected for an offline pooja.

• Informing us promptly about cancellation or rescheduling requests.

• Keeping payment receipts and booking confirmation details for reference.

13. Important Payment and Booking Notice

Please read carefully before making payment:

• Offline Pooja: Pay either 20% advance or 100% of the service amount at checkout.

• Offline Pooja Balance: If you pay 20% advance, pay the remaining 80% directly to the priest.

• Online Pooja: Full 100% payment is compulsory at checkout.

• Slot Confirmation: Call the number mentioned on the checkout page and confirm pooja slot availability before making any payment.

• Booking Confirmation: A booking is finalized only after availability confirmation and successful payment.

14. Contact Us

For booking confirmations, cancellations, rescheduling, refund requests, or payment-related questions, please contact:

Ganapathi Pooja

Services: Online and Offline Hindu Poojas, Homams, Abhishekams, Parayanams, Festival Poojas, and Traditional Religious Ceremonies.

Contact Number: Please call the official number mentioned on our website checkout page.

Important: Always confirm the availability of your preferred pooja slot by calling us before making any payment.

Last Updated: 9 November 2026